TMO Car Rentals
Effective date: September 29, 2026
This Privacy Policy explains how TMO Car Rentals (“TMO Car Rentals,” “we,” “us,” or “our”), collects, uses, and discloses personal information through tmocarrentals.com, rental inquiries, applications, communications, and rental services. It also explains your choices, including choices about text messages.
Information you provide may include your name, telephone number, email address, address, date of birth, driver’s license information, identity or eligibility documents, insurance information, requested rental dates, preferred vehicle or Vehicle ID, intended vehicle use, and information you submit through forms, messages, or customer support. We collect the information relevant to the inquiry, application, or rental you submit.
When you rent a vehicle, we may collect rental agreement details, approved driver information, payment and transaction records, vehicle checkout and return records, photographs of vehicle condition, and records relating to mileage, maintenance, damage, tolls, citations, incidents, or claims. Payment processors handle payment information under their own privacy and security practices; we may receive transaction confirmations and limited payment details.
Our website and its service providers may collect technical information such as IP address, browser and device information, pages visited, referring websites, and interaction data through server logs, cookies, and similar technologies. See our Cookie Policy for more information.
We may receive information from payment processors, insurance providers, authorized verification providers, or other parties involved in your rental, where permitted by law. If a rental vehicle uses GPS, telematics, or another monitoring system, we will provide a separate disclosure of the information collected and its purposes before rental. This Policy alone does not authorize vehicle tracking.
We use personal information to respond to inquiries; process Rental Requests and Vehicle Availability List submissions; evaluate rental eligibility; verify identity, license, and insurance information as appropriate; arrange and administer rentals; process payments; communicate about availability, pickup, return, extensions, maintenance, and account matters; administer rewards offered under their published terms; manage incidents and claims; prevent fraud; maintain records; improve website performance; and meet legal obligations.
We send promotional emails or text messages only as permitted by law and according to the permissions you provide. Submitting an inquiry, providing a telephone number, or accepting website terms does not by itself enroll you in promotional text messages.
We may disclose information to service providers that support website hosting, forms, customer records, communications, electronic signatures, payments, verification, or other functions necessary to operate our business. We limit disclosures to the information appropriate for the function. Providers processing information on our behalf are not authorized to use it for their own unrelated marketing.
We may disclose relevant rental information to insurers, claims administrators, repair or roadside assistance providers, toll or citation authorities, professional advisers, and other parties when reasonably necessary to administer your rental, resolve an incident, comply with law, or protect legal rights. We may also disclose information in response to valid legal process or in connection with a lawful business transfer, subject to applicable protections and the SMS restrictions below.
We do not sell personal information. We do not provide customer information to third parties or affiliates for their own marketing. The SMS restrictions below take priority over any general sharing description in this Policy.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own messaging purposes. Other information-sharing provisions in this Policy exclude text messaging originator opt-in data and consent from such use or transfer.
We may allow messaging providers and other service providers acting solely on our behalf to process the limited information needed to deliver our messages, maintain consent and opt-out records, and support the messaging program. They may not use that information for their own marketing or messaging programs. Disclosures required by law do not authorize recipients to market to you.
If you opt in to service-related texts, messages may concern your Rental Request, vehicle availability, appointments, required documents, rental status, payments, pickup and return, maintenance, or customer support. Promotional texts about offers, rewards, or specials require a separate marketing opt-in. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for assistance, or call (561) 948-1081. You may also revoke consent through another reasonable method that clearly communicates your request. We will honor opt-out requests promptly and within applicable legal deadlines. You may receive one nonpromotional confirmation of your opt-out. Opting out of texts does not cancel a rental or remove payment or other contractual obligations; contact us to arrange another communication method.
We retain consent and opt-out records as reasonably needed to administer your choices, prevent unwanted messages, and meet legal obligations. See the SMS Messaging Terms in our Terms and Conditions for additional program details.
Cookies and similar technologies may support essential website functions, preferences, analytics, and embedded services. Your browser can block or delete cookies. Where a cookie preference tool is available, you can use it to manage optional technologies. Blocking certain technologies may affect website functions. Cookie choices do not create or revoke SMS consent. Advertising technologies, if used, must be disclosed in the Cookie Policy and managed as required by applicable law.
We retain personal information for as long as reasonably needed for the purposes described here, including rental administration, accounting, claims, legal requirements, and consent or opt-out records. Retention depends on the type of record and applicable obligations. We use reasonable administrative, technical, and physical safeguards appropriate to the information. No system or transmission method is completely secure. Please do not send full payment card details, Social Security numbers, or sensitive identity documents through ordinary text messages.
You may contact us to request access to or correction of information, request deletion, or ask questions about our practices. Where applicable law grants additional rights, we will handle requests under that law. We may verify your identity and retain information required for legal obligations, claims, security, or an active rental. You may unsubscribe from marketing emails using their unsubscribe instructions. SMS opt-out instructions appear above.
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can address it. Links to external websites and services are governed by those providers’ privacy practices.
We may update this Policy by posting a revised version and changing its effective date. We will provide additional notice or obtain consent when required by law. Changes do not retroactively expand your SMS consent.
TMO Car Rentals
Website: https://tmocarrentals.com
Telephone: (561) 948-1081
Email: info@tmocarrentals.com